Patient Information

Code of Health and Disability Services consumers’ rights


All health professionals (including physiotherapists) must comply with the
“Code of Health and Disability Services consumers’ rights”.

The purpose of the code is:

  • To promote and protect the rights of health consumers in New Zealand; and


  • To facilitate the fair, speedy, and efficient resolution of complaints relating to infringements of the rights covered in the code.

Copies of the code can be obtained from the Health and Disability Commissioner.

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